

Most roofing companies do not have a lead problem. They have an offer and a mix problem.
an offer and a mix problem
A multi-branch roofing business rarely stalls because the phone went quiet. It stalls because retail, insurance and commercial work are priced as if they were the same job, because sales reps close at wildly different rates, or because one branch is carrying the rest of the group. We diagnose the commercial mechanics of the company and write a growth plan your leadership team owns and runs. Advisory only, no campaigns inside the engagement. Book a meeting and bring twelve months of job and estimate data.
Tell us a little about your brand and we'll be in touch within 24 hours to lock in a time.

WHAT WE EXAMINE
Four places roofing growth actually leaks.
actually leaks
Demand is not usually the constraint in roofing. Conversion, pricing and job mix are. In an analysis of contractor platform data, top performers book 62% of their inbound lead calls while everyone else books 39% and close 77% of estimates on the same visit against 62%. That gap is the growth plan for most roofing companies, and no amount of extra advertising closes it.
Pricing and estimate quality
Job mix and demand quality
Sales force and close rate
Branch, crew and production capacity
What the company quotes, and what it actually collects.
We rebuild pricing from the estimate and invoice data: effective price per square by system and branch, gross margin after material and labour on real closed jobs rather than the model in the estimating software, how often good, better and best options are presented, and how much margin is given away in the field to save a conversation. In most roofing companies the pricing model was set before the last two material and labour cost jumps and has been patched since.
The cost side is moving under everyone. In the 2026 State of the Roofing Industry survey, increased building material costs were the second-ranked challenge at 38% and 55% of contractors reported rising labour costs, with average labour cost up 14%. A price book that lags that by a year quietly funds your competitors.
- Effective price per square by system, branch and sales rep
- Realised gross margin on closed jobs, not estimated margin
- Option presentation and field discounting measured
- Material and labour cost movement carried into the model
38%
of roofing contractors rank material costs among their top challenges
Which work funds the company, and which only fills the schedule.
Retail replacement, insurance and storm work, service and maintenance, steep-slope residential and low-slope commercial re-roofing each carry a different margin, cycle time, collection risk and follow-on value. They are also bought by completely different customers. We rebuild contribution by category and by lead source so the growth target has a shape rather than a revenue number.
Mix is measurable and it is concentrated: steep-slope asphalt shingles average 22% of residential contractor revenue, while single-ply makes up 28% of commercial contractor revenue. That analysis sets the marketing decision: what a signed job in each category is worth, what it is reasonable to pay to win one, and which work the company should stop buying even though it converts.
- Contribution margin by job category and lead source
- Storm and insurance dependence quantified honestly
- Cost to acquire a signed job, by category
- The categories to grow, hold or decline, named
62%
of inbound calls booked by top-performing contractors, against 39%
The difference between your best rep and your median rep, in revenue.
In roofing the sales organisation is the growth engine, so we measure it like one. Appointments per rep, set-to-inspection and inspection-to-signed rates, average job value, discount given, follow-up discipline on unsold estimates, and how commission structure shapes which jobs get chased. The spread between the top rep and the median rep is usually worth more than any increase in lead volume.
Top performers present good-better-best options on 57% of residential jobs against 41% for everyone else. That is a process and training decision, and it is one of the few levers that moves revenue without buying anything.
- Set, inspection and signed rates by rep and by lead source
- Unsold estimate follow-up measured, not assumed
- Commission structure tested against the mix you want
- Ramp time and training gap for new reps named
77%
of estimates closed on the same visit by top performers, against 62%
Which branches to replicate, and which to fix before spending more.
In a group or an acquired platform the averages hide everything. We cut the same measures by branch and by market: close rate, effective price per square, production throughput, subcontractor mix and cost, callback and warranty rate, collection days, and contribution after local overhead. That usually finds one location running a model worth copying and one with a fixable sales, production or supply problem.
Capacity is the honest limit. 36% of roofing contractors name a lack of qualified workers among their top challenges, so where the right answer is to hire and train before spending more, the plan says so and sequences it. If the constraint is how marketing itself is organised across brands, marketing team structure advisory is the more useful engagement.
- Close rate, price per square and throughput cut by branch
- Callback, warranty and collection signals compared
- Contribution after local overhead, per location
- Crew, subcontractor and hiring capacity sequenced
36%
of roofing contractors cite a lack of qualified workers as a top challenge
Fixed scope with a defined end date, agreed in writing
We measure your real response experience, we do not ask for it
Advisory only, so the plan can recommend spending less
Twelve months of estimate and invoice records, not a sample month
We made the difference for those brands
01 — The challenge
Sales are up, storms were kind, and nobody can name where the profit came from.
A familiar picture in a multi-branch roofing business: revenue has grown three years running, headcount and subcontractor spend have grown faster, and the owners cannot say which branch or which service line is funding the company. Marketing reports leads. Sales reports signed contracts. Production reports squares installed. Finance reports a consolidated margin that moved for reasons nobody can decompose. The lead-source field in the CRM is half empty, and the last two good years were partly weather.
“We are installing more roofs than ever and the cash position is worse.”
The measurement gap is not unique to the trades. Only 49% of senior marketing and finance leaders say they can measure how marketing drives business outcomes, and 74% have abandoned or scaled back an initiative because they could not measure it. In a roofing group with several brands, several markets and one shared call centre, that gap decides which acquisitions look good on paper and which ones actually work.
02 — Our approach
Measure the jobs, model the mix, then a plan the owners own. Four to six weeks.
Fixed scope, one senior advisor in every session, no campaign work inside the engagement. Week one is measurement. We take twelve months of estimate, job, invoice and call data out of your CRM and accounting system, listen to a sample of booking calls where your policy allows it, test your own response and appointment-setting experience through the public channels a homeowner or property manager would use, and interview the owner, the sales leader, a branch manager, production and whoever handles marketing. The booking test alone often reframes the project, because groups rarely know what happens to a call at six in the evening in their third market. Week two is economics: contribution by service line, branch and lead source, effective price per square, close rates by rep, production throughput and the cost to acquire a signed job in each category. Week three is the decision session with the owners, covering price, which work to grow or decline, what the sales organisation must do differently, and what has to be hired or trained. The final week produces the written plan: pricing and option-presentation standards, the job mix decision, the sales process and commission recommendation, the capacity sequence, a marketing brief any agency can be held to, and a monthly scorecard with defined metrics. We do not run campaigns here and we do not manage your production. Everything is handed over in editable files that stay yours.
03 — What we did
How the engagement actually runs.
Jobs measured before opinions, economics before targets, then one written plan the owners have already argued through.
Week 1 / Measurement
Pricing and estimates tested the way a customer experiences them
Response time by hour and channel, option presentation, field discounting, and the price per square the company really collects.

Week 2 / Economics
Contribution by service line and lead source
What retail, insurance, service and commercial work each earn after cost, and what it takes to win one job in each.

Week 3 / Decisions
Branch comparison and the owner decisions
Which location model to replicate, which to repair, and which work the company will stop buying.

Weeks 4-6 / Plan
The written plan and a scorecard the company maintains
Pricing standards, mix decision, sales process, hiring sequence, a marketing brief and a short monthly scorecard.

WHAT YOU GET
Six deliverables, all editable, all yours.
all yours
Written for your service lines, your branches and your markets, in files your team can change without calling us.
Company growth plan
Where growth comes from over the next four quarters, in what order, with a named owner for each workstream.
Pricing and margin analysis
Effective price per square by system and branch, realised margin, option presentation and where discounting happens.
Job mix economics
Contribution, acquisition cost and crew time by job category, lead source and location.
Sales performance plan
Close rates by rep, follow-up standards, commission recommendation and the training gap that costs the most revenue.
Marketing brief for your vendors
What to buy, for which service lines, at what cost per signed job, written so any agency can be held to it.
Monthly operating scorecard
A short set of defined numbers, from set rate to contribution by branch, your team maintains without help.
HOW WE WORK
Operating standards, not promises.
Operating standards

Multi-branch roofing groups
Where several branches share a brand and a call centre, and the group average hides which location is funding the business.
Private equity backed platforms and roll-ups
Where the question is which acquired company model to standardise on, and what the integration plan should fix first.
Commercial and low-slope divisions
Where re-roofing contracts, service work and residential replacement compete for the same crews and the mix decision has never been made explicitly.
Built on trust. Proven by results.
We partner with SMBs and Fortune 500 companies to deliver more than reach — we bring clarity, execution, and measurable outcomes. Every successful partnership starts with a strong culture fit and a shared drive to grow.








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FAQ
What roofing business owners ask before buying growth consulting.
What does roofing growth consulting actually cover?
Four areas and a plan. Pricing, meaning the effective price per square and the margin the company really realises rather than the number in the estimating software; job mix, meaning contribution and acquisition cost by service line and lead source; the sales organisation, meaning set and close rates, follow-up and commission structure; and branch or production capacity, so the growth target matches what the crews can install. The output is a written plan with owners, a marketing brief your vendors can be held to, and a monthly scorecard your team maintains.
How is this different from a roofing business coach?
A coach works with the owner over months on leadership, habits and accountability, and good coaching changes companies. This is a shorter, narrower engagement: a data project that produces a commercial diagnosis and a written plan, then ends. We are not a coaching program, we do not run a membership community and we do not sell training curricula. Many groups run both, using the plan as the agenda the coaching then holds people to.
Are you M&A advisors? We are being approached by buyers.
No. We are not a broker, an investment bank or a valuation firm, and nothing here is investment, tax or legal advice. What we do is the commercial work that sits underneath those conversations: showing how the business really earns its margin by service line and branch, which growth is repeatable and which was weather, and what the plan for the next four quarters is. Owners preparing for a process often use that alongside their own financial and legal advisors.
How is this different from a marketing agency?
An agency is paid to buy media and generate leads. This engagement is paid to find out where the company actually loses money, and in roofing that is usually price, mix, close rate or production capacity rather than reach. Because we take no execution work inside the engagement, the plan can conclude that you should spend less and fix the sales process. If you want execution afterwards it is scoped separately, and the brief is written so any agency, including your current one, can deliver against it.
We are a single-location company. Is this the right engagement?
It can be, but be honest about the constraint first. The analysis is worth paying for when there is enough job volume for the numbers to be stable, several service lines competing for the same crews, or a real pricing question. A newer company with one crew usually gets more from operational coaching and a tighter price book than from a four-week diagnosis. We will say so at the scoping call rather than sell you the wrong thing.
What does the engagement cost?
A fixed fee quoted after a scoping call, with deliverables and dates written down before you commit. It varies with the number of branches, how many service lines are in scope and the state of the CRM data, so publishing a rate would mislead most readers. For budget context, The CMO Survey puts marketing at an average 9.0% of company revenue, with 33.6% of digital activity run by outside agencies. Book a meeting for a scope and a number.
Our CRM data is messy. Is that a blocker?
No, and fixing it is usually part of the value. We work with what exists, reconcile job data against invoices and the general ledger, and state plainly which findings are solid and which are directional. 62% of organizations report losing revenue directly because of poor data quality, and only 41% have a dedicated data governance owner, so this is the norm rather than an embarrassment. The plan includes the small set of field and process changes that make next year's analysis reliable, or marketing operations consulting if the rebuild is larger.
How much of our growth was storms? Can you tell us?
Partly, and it is one of the more useful outputs. By separating insurance and storm-driven work from retail replacement, service and commercial contracts, then comparing markets and periods, the analysis shows how much of the trend line depends on weather and how much on things the company controls. That matters because a plan built on a storm year sets hiring and spending levels the business cannot hold. The plan names the repeatable base and treats storm capacity as a surge capability, priced and staffed accordingly.
Will you tell us to raise prices?
Sometimes, and only where the data supports it. The more frequent finding is that pricing is uneven rather than low: the same roof is quoted differently by branch and by rep, options are presented on a minority of inspections, and discounting is used to rescue conversations that better presentation would have won. Fixing consistency and option presentation usually moves realised margin more than a headline increase, and it does it without a customer satisfaction cost.
How do you handle a private equity backed platform?
The same method, run per operating company and then compared, because that comparison is the whole point of a platform. Close rate, price per square, production throughput, warranty cost and contribution are cut by company and by market, which shows which acquired model deserves to become the standard and which integration assumption is not supported. The plan is written so a sponsor's operating partner can read it and act on it, and the marketing brief is portable across the platform.
Do you touch our production, crews or hiring?
We analyse them and recommend, and your operations leadership decides and delivers. We are not an operations consultancy, we do not restructure your production team and we do not recruit crews. What the plan does is name the capacity ceiling, sequence hiring and training against the growth target, and flag where a marketing recommendation would break if production or the call centre are not ready for it.
Which numbers do you want before the first call?
Twelve months of estimates and closed jobs with service line, branch, rep and lead source; invoices; and whatever the accounting system says about material, labour and subcontractor cost. If lead source is unreliable, say so and we will work around it. Context helps too: the 2026 State of the Roofing Industry respondents had a median annual revenue of $10 to $14.9 million and a median company size of 51 to 100 employees, which is roughly the scale where this engagement starts paying for itself.
Is the industry actually growing, or are we fighting for share?
Contractors themselves are optimistic and cost-pressured at the same time. In the 2026 survey, 64% said 2025 sales would exceed 2024, 78% expected sales volumes to increase in 2026, and 89% expected growth over the next three years, while the economy and inflation ranked as the top challenge at 49%. That combination is exactly why mix and pricing decide the outcome: volume is available, margin is not automatic.
Do you work with other trades?
Yes. The mechanics are close enough that the same engagement runs for adjacent trades, with the mix categories and seasonality changed. The parent version is growth advisory, and there are sibling pages for plumbing growth consulting and HVAC growth consulting, where membership and replacement timing dominate the analysis instead of storm and re-roof work.
How is this different from a marketing audit?
A marketing audit examines what is currently running and what it returns. This engagement is wider: it covers price, job mix, the sales organisation and production capacity, which is where roofing growth is usually decided, and it ends in a plan rather than findings. Companies that want positioning and brand work rather than commercial mechanics should look at marketing strategy consulting instead.
What happens after the plan?
Your team runs it, and every workstream has a named owner on your side. Many groups book a review at ninety days to re-measure close rate and realised margin, which takes half a day and is optional. Where you want ongoing marketing leadership rather than a project, a fractional CMO or scorecard advisory is the next engagement, quoted separately.


























































































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